Privacy Policy

1. Introduction

Florida Garage Door Authority (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at https://floridagaragedoorauthority.com, use our services, or otherwise interact with us.

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services.

2. Information We Collect

Information You Provide Directly

• Contact Information: Name, email address, phone number, and mailing address when you request service, submit a form, or contact us.
• Service Information: Details about your property, garage door system, and service needs.
• Payment Information: Credit card numbers, billing addresses, and related financial data processed through our secure payment processors.
• Employment Information: Resume, work history, and related information if you apply for a position.
• Partner Applications: Business information, license numbers, and insurance details if you apply to become a service partner.

Information Collected Automatically

• Device and Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and time spent on our website.
• Location Data: Approximate location based on IP address or ZIP code you provide for coverage checking.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and analyze website traffic.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and fulfill service requests
• Communicate with you about appointments, invoices, and service updates
• Send promotional communications (with your consent)
• Process payments and financing applications
• Respond to your inquiries and provide customer support
• Analyze website usage to improve our online experience
• Comply with legal obligations and protect our legal rights

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Partners: Vetted contractors who perform services on our behalf in your area.
• Payment Processors: Third-party payment and financing companies (Wisetack, Synchrony, GreenSky) to process transactions.
• Service Providers: Companies that help us operate our business (hosting, email, analytics, CRM).
• Legal Compliance: When required by law, court order, or governmental regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to collect usage data and improve our services. You can control cookie preferences through your browser settings. Types of cookies we use include:

• Essential Cookies: Required for basic website functionality.
• Analytics Cookies: Help us understand how visitors use our website.
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.

6. Your Rights Under CCPA/CPRA (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You may request details about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to Correct: You may request correction of inaccurate personal information.
• Right to Opt-Out of Sale: We do not sell personal information. If this changes, you will have the right to opt out.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us at privacy@americansignaturegaragedoors.com or call (813) 592-5201.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service records are typically retained for a minimum of 7 years for warranty and legal purposes.

8. Data Security

We implement commercially reasonable technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, provide additional notice (such as a website banner or email notification).

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@americansignaturegaragedoors.com
• Phone: (813) 592-5201
• Mail: Florida Garage Door Authority, Attn: Privacy Officer, Orlando, FL